Insurance
Specialist off-mains drainage expertise supporting better claims decisions
Off-mains drainage claims can require specialist technical understanding.
Understanding the cause of an issue, assessing the condition of a system, validating proposed works and identifying appropriate solutions often requires specialist knowledge beyond general claims handling.
Off Mains Solutions provide independent technical expertise to support insurers, Managing General Agents (MGAs), loss adjusters, brokers, policyholders and claims professionals throughout the claims process.
Supporting the Insurance Sector
Every claim requires a balanced approach. The right outcome depends on understanding:
Off Mains Solutions help claims professionals make informed decisions based on independent technical assessment, objective evidence and practical understanding.
How Off Mains Solutions Supports Claims Professionals
Off Mains Solutions can assist with:
01
Investigation
Understanding unknown, damaged or underperforming off-mains drainage systems.
02
Subsidence Support
Providing specialist investigation and technical assessment of private off-mains drainage systems where drainage forms part of a wider subsidence investigation.
03
Technical Assessment
Providing specialist insight into system condition, performance and suitability.
04
Validation
Reviewing proposed scopes of work and considering whether the proposed solution is appropriate and proportionate to the circumstances.
05
Reporting
Preparing clear, independent technical reports to support claims decisions.
06
Guidance
Helping claims teams navigate off-mains drainage matters and understand the available options with confidence.
Typical Claims Supported
Each claim is considered individually, with recommendations based on the specific circumstances and available evidence.
Off Mains Solutions may assist with claims involving:
Septic tanks
Pumping stations
System failures
Drainage fields
Repair, upgrade or replacement decision
Cesspits
Private off-mains drainage matters associated with wider subsidence claims
Sewage treatment plants
Associated pipework and infrastructure
Compliance concerns
Off Mains Solutions combine specialist off-mains drainage expertise with practical understanding of the insurance environment. We understand that claims decisions need to balance:
Why Off Mains Solutions?
Our independent approach helps provide clarity where technical complexity creates uncertainty, supporting fair and appropriate outcomes for all parties.
Supporting All Parties
A successful claims outcome requires clear understanding from everyone involved.
Off Mains Solutions can support:
Insurers
Managing General Agents (MGAs)
Claims teams
Loss adjusters
Brokers
Policyholders
Contractors
by providing clear technical information that helps those involved understand the situation, the evidence and the options available. Our independence means our role is to provide objective technical insight rather than advocate for a particular outcome.
The Off Mains Solutions Approach
Every solution starts with understanding.
By investigating the system, assessing the evidence and explaining the technical considerations clearly, Off Mains Solutions help insurance professionals and other parties involved in the claim make informed decisions and support fair, appropriate and proportionate outcomes.
Need specialist support with an off-mains drainage claim?
Off Mains Solutions provide independent technical expertise to help insurance professionals and other parties involved in a claim understand off-mains drainage matters, assess the available options and make informed decisions.
Contact Off Mains Solutions today to discuss how we can support your claims requirements.
Specialist expertise for all off-mains drainage matters across the UK.
Understand. Assess. Resolve. Share Knowledge.
© 2026 Off Mains Solutions Limited. All rights reserved.
Off Mains Solutions Limited
Registered in England and Wales No. 15240762
VAT Registration No. GB 452 8946 57
Registered Address: Wiston House, 1 Wiston Avenue, Worthing, West Sussex, England, BN14 7QL